Stadian

Terms of Service

Last updated: March 18, 2026

These Terms of Service ("Terms") govern your access to and use of the Stadian platform, website, and related services (collectively, the "Service") provided by Stadian ("Company", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Definitions

"Account" means the account you create to access the Service. "Customer" or "you" means the individual or entity that has agreed to these Terms. "User" means any individual authorized by the Customer to access the Service under the Customer's Account. "Content" means any data, text, images, or other materials uploaded to, stored in, or generated through the Service. "Subscription" means the paid plan under which you access the Service.

2. Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Registration

To use the Service, you must create an Account by providing accurate, current, and complete information. You are responsible for safeguarding your Account credentials and for all activities that occur under your Account. You must immediately notify us of any unauthorized use of your Account or any other breach of security. We will not be liable for any loss arising from your failure to comply with this section.

4. Description of Service

Stadian provides a commerce and operations platform designed for regulated health, wellness, and science businesses. The Service includes, but is not limited to: product catalog management, order processing, volume pricing, compliance and COA tracking, inventory management, supplier management, practitioner portal features, affiliate program management, and analytics. The specific features available to you depend on your Subscription plan.

5. Subscriptions and Payment

5.1 Plans and Pricing. The Service is offered under various Subscription plans as described on our Pricing page. Pricing is subject to change with at least 30 days' prior written notice.

5.2 Billing. Subscriptions are billed in advance on a monthly or annual basis, depending on the billing cycle you select. You authorize us to charge your designated payment method for all fees associated with your Subscription.

5.3 Taxes. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all such taxes, excluding taxes based on our net income.

5.4 Overages. If your usage exceeds the limits of your Subscription plan (e.g., order volume, number of SKUs, staff accounts), we will notify you and may charge overage fees at the rates published on our Pricing page or as otherwise agreed in writing.

5.5 No Refunds. All fees are non-refundable except as expressly set forth in these Terms or as required by applicable law.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable local, state, federal, and international laws and regulations, including but not limited to those governing the sale, distribution, and marketing of research products, peptides, and related materials. You shall not:

  • Use the Service to facilitate the sale of controlled substances or any products in violation of applicable law.
  • Transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
  • Attempt to gain unauthorized access to the Service, other accounts, or computer systems or networks connected to the Service.
  • Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
  • Use the Service to send unsolicited communications (spam).
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
  • Resell, sublicense, or make the Service available to third parties without our prior written consent.
  • Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks.

7. Customer Data and Content

7.1 Ownership. You retain all rights, title, and interest in and to your Content. We do not claim ownership of any Content you upload, store, or transmit through the Service.

7.2 License to Stadian. You grant us a limited, non-exclusive, worldwide license to use, process, store, and display your Content solely as necessary to provide and improve the Service.

7.3 Data Protection. We will process your data in accordance with our Privacy Policy and applicable data protection laws. You are responsible for ensuring that your use of the Service complies with all applicable privacy and data protection laws with respect to the personal data you process through the Service.

7.4 Data Export. You may export your Content at any time during the term of your Subscription through the tools provided in the Service.

8. Compliance Disclaimer

While the Service includes tools to assist with regulatory compliance (such as COA tracking, shipping restrictions, and disclaimer management), we do not provide legal, regulatory, or compliance advice. The compliance features are tools to help you manage your operations, but you are solely responsible for ensuring that your business activities comply with all applicable laws, regulations, and industry standards. The Service does not guarantee regulatory compliance.

9. Intellectual Property

The Service, including all software, designs, text, graphics, interfaces, and underlying technology, is owned by Stadian and is protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use the Service in accordance with these Terms.

10. Confidentiality

Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party in connection with the Service. This obligation does not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or court order.

11. Service Availability and Support

11.1 Uptime. We will use commercially reasonable efforts to make the Service available 24/7, subject to scheduled maintenance and circumstances beyond our reasonable control. We do not guarantee uninterrupted access to the Service.

11.2 Support. Support is provided based on your Subscription plan as described on our Pricing page. Enterprise customers may negotiate custom SLA terms.

11.3 Modifications. We reserve the right to modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of any material changes that may adversely affect your use of the Service.

12. Term and Termination

12.1 Term. These Terms are effective from the date you first access the Service and continue until terminated.

12.2 Termination by You. You may terminate your Subscription at any time through your Account settings. Termination will be effective at the end of your current billing period.

12.3 Termination by Us. We may suspend or terminate your access to the Service immediately if: (a) you breach any provision of these Terms; (b) your payment is overdue by more than 15 days; (c) you become the subject of a bankruptcy or insolvency proceeding; or (d) we are required to do so by law.

12.4 Effect of Termination. Upon termination, your right to access the Service ceases immediately. We will make your Content available for export for 30 days following termination, after which we may delete your Content. Sections that by their nature should survive termination shall survive, including but not limited to Sections 7, 10, 13, 14, 15, and 16.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STADIAN, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY CONTENT OBTAINED FROM THE SERVICE; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

15. Indemnification

You agree to indemnify, defend, and hold harmless Stadian and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that your Content caused damage to a third party.

16. Governing Law and Dispute Resolution

16.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

16.2 Dispute Resolution. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and the arbitral decision may be enforced in any court of competent jurisdiction.

16.3 Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

17. General Provisions

17.1 Entire Agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Stadian with respect to the Service and supersede all prior or contemporaneous agreements.

17.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

17.5 Force Majeure. Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, epidemics, government actions, power failures, internet disruptions, or third-party service outages.

17.6 Notices. All notices under these Terms shall be in writing and shall be deemed given when delivered by email to the address associated with your Account (for notices to you) or to legal@stadian.app (for notices to us).

18. Contact

If you have questions about these Terms, contact us at legal@stadian.app.